The following policy outlines the privacy practices of Verve OT in regards to personal and business information.
Verve OT respects the privacy of all clients. This document outlines privacy rights and practices as laid out by the Privacy Act 1988 (Commonwealth) and Information Privacy Act 2000 (Vic). These privacy laws regulate how personal information is obtained and handled, from the collection, it’s use and future disclosures as well as how the information is stored and when and how it is disposed. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information Collection.
Personal information is defined as any information that specifically identifies you or from which your identity can be easily attained. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Use and Disclosure of Personal Information.
Your information will only be used to the extent that it informs our staff and assists them to carry out the required service. Your information will not be used for any purpose outside of Verve OT and the service that you have requested or currently receiving. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Consent and Confidentiality.
By using this website and giving your information to us, you indicate your consent to us. It is our guarantee that we will treat your personal information responsibly and ethically. You are under no obligation to provide us with any of your information.
Access to Your Personal Information.
You can request access to your personal information at any time. You may also request for us to update any information or change any information that is incorrect. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Verve OT will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Information about other people.
If you provide information to us about a third party (such as your clients, other treating professionals, family members or other parties involved) you must ensure that you are entitled to disclose that information to us and that you have fully complied with the Privacy Act 1988 in relation to the collection, use or disclosure of that information.
Security of information.
We take the security of your personal and business information seriously. All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
This Policy may change from time to time and is available on our website.
PO BOX 5241
South Turramurra NSW 2074
1300 770 165